Results-driven Network Engineer and Cybersecurity Enthusiast with hands-on experience optimizing enterprise network systems and securing digital assets. Proven ability to resolve network faults and conduct performance evaluations, significantly reducing average service downtime by 20 minutes and decreasing customer churn by 80%. Adept at leveraging proactive defense strategies and efficient network management to support agile business operations, with a current focus on advancing skills in cloud security.
Network Support Engineer Intern
Lagos, Nigeria, Nigeria
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Summary
Led network support operations and performance optimization for enterprise systems, significantly improving reliability and customer satisfaction.
Highlights
Proactively monitored routers, servers, and network links using SolarWinds NPM, identifying and addressing faults to reduce customer-reported incidents by over 20 per week and enhance network reliability.
Troubleshot and resolved network incidents using proposed methodologies, escalating unresolved issues promptly to minimize downtime impact and ensure seamless business continuity.
Accurately documented network incidents via Microsoft CRM and NativetalkApp, facilitating efficient escalations, root cause analysis, and SLA-driven cost reconciliation for improved customer transparency.
Conducted periodic network performance evaluations with Cacti and other tools to detect link degradation and capacity misutilization, providing insights to optimize service quality and strengthen infrastructure.
Managed communications with users and third-party vendors, fostering strong stakeholder relationships to enhance service delivery, productivity, and organizational goal alignment.
Network Trainee
Lagos, Nigeria, Nigeria
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Summary
Executed network infrastructure deployments and client service quotations, enhancing network stability and customer satisfaction.
Highlights
Conducted in-depth site surveys to assess customer network and environmental needs, delivering tailored infrastructure recommendations that reduced latency and user complaints within 3 months of deployment.
Configured wireless network links using WinBox for access points and stations, ensuring proper IP addressing and compliance for seamless post-deployment management, reducing troubleshooting and improving service stability.
Prepared and reviewed service deployment quotations, ensuring pricing accuracy and financial transparency to prevent client disputes and promote timely service delivery, increasing customer satisfaction and retention.
Collaborated with senior engineers on physical service deployments, applying best practices for base station alignment to optimize RSSI values, reducing latency for customers.
Web Developer Volunteer
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Summary
Designed and executed tech outreach programs and managed project codebases, empowering students and enhancing team collaboration.
Highlights
Collaborated with fellow volunteers and start-up leadership to design and execute tech outreach programs, empowering over 300 students and advancing the organization's goal of reaching 500 teenagers through digital education.
Coordinated project planning meetings, delegated roles for clear accountability, and ensured timely task completion, promoting team efficiency and delivering outcomes according to project specifications.
Managed project codebase using Git and GitHub, supporting teammates in adopting version control best practices, enhancing collaboration, reducing debugging time, and improving code consistency across the team.
B.Sc.
Telecommunication Science
Certificate
Senior Secondary School Certificate
Issued By
Digital Skillup Africa
Issued By
AI Fundamentals Certifying Body
Network Engineering, Cybersecurity, Network Analysis, Digital Forensics, PfSense Firewall Configuration, VirtualBox Lab Setup, Penetration Testing, Network Security, Traffic Inspection, Anomaly Detection, Wireless Network Configuration, IP Addressing, Signal Strength Optimization, Network Operations Management, Broadband Radio Configuration, Linux Systems.
SolarWinds NPM, Cacti, Microsoft Dynamics CRM, NativetalkApp, Wireshark, Autopsy, VirtualBox, Kali Linux OS, Putty, WinBox, Git, GitHub, NMAP, AI LLM Systems.
Project Planning, Team Collaboration, Stakeholder Management, Version Control, Debugging, Code Consistency, Agile Methodologies, Cross-functional Collaboration, Team Efficiency.
Troubleshooting, Root Cause Analysis, Performance Monitoring, Data Analysis, Research, Critical Thinking, Customer Support, Relationship Management, SLA Management, Business Continuity.
Summary
Set up a virtual lab using VirtualBox with Kali Linux and Windows VMs, configuring internal networking and implementing mitigation strategies to enhance hands-on experience in penetration testing and network security.
Summary
Analyzed a digital forensic image of an Android device using Autopsy to extract and document evidence of fraud.
Summary
Enhanced virtual lab security by configuring pfSense Firewall to perform traffic inspection, filtering, and anomaly detection.
Summary
Collaborated with experienced network engineers to establish and align wireless network links, ensuring optimal signal strength and stable internet delivery to client premises.